Privacy Policy
The Mortgage People is committed to protecting your privacy and handling your personal information in a responsible way.
This Privacy Policy explains how we collect, use, store and disclose personal information through this website.
About this policy
This policy applies to the website operated by The Mortgage People and any related online services we use through the site.
By using this website, submitting an enquiry or providing your information through our forms, you agree to the collection and use of your information in line with this policy.
We may update this policy from time to time. Any changes will be published on this page.
What information we may collect
We may collect personal information that is reasonably necessary for our business activities and to provide mortgage and finance related services.
This may include:
your name
phone number
email address
postcode or location details
details about your lending needs or circumstances
information submitted through contact forms, booking forms or calculators
other information you choose to provide through this website
Sensitive information
We do not generally ask you to provide sensitive information through this website.
Sensitive information includes things like health information, racial or ethnic origin, political opinions, religious beliefs, union membership, sexual orientation or criminal record.
If you choose to provide sensitive information to us, we may collect and store it where permitted by law and where relevant to the services you request.
How we collect information
We may collect personal information:
directly from you when you fill in a form, book an appointment or contact us
when you use calculators or tools on the website
when you subscribe to updates or marketing communications
when you interact with us through social media or email
through cookies, analytics tools and other website technologies
from third parties where you have authorised this or where it is reasonably necessary for us to provide services
How we use your information
We may use your personal information to:
respond to your enquiries
arrange appointments or consultations
provide mortgage and finance related information or services
improve our website and user experience
understand which services, pages or content are most useful
send marketing communications where permitted
manage our relationship with you
meet legal and regulatory requirements
Cookies and website tracking
This website may use cookies and similar technologies to improve performance, understand website usage and provide a better online experience.
Cookies may help us:
understand how visitors use the site
remember preferences
improve functionality and content
measure the performance of marketing activity
You can choose to disable cookies through your browser settings, although this may affect how the website functions.
Analytics and advertising
We may use website analytics tools and advertising platforms to understand how people find and use the website.
These tools may collect information such as:
your browser type
device information
pages visited
time spent on pages
referral sources
approximate location
interactions with forms, calculators or content
This information is generally used to help us improve the website and our marketing activity.
Third party links and services
This website may contain links to third party websites or services.
If you choose to access a third party site from our website, their own privacy policy and terms will apply. We are not responsible for the privacy practices of third party websites.
We may also use third party services on this website, including booking tools, calculators, embedded tools, analytics platforms, email platforms or social media integrations.
Online forms and calculators
If you complete a form, booking request, calculator or enquiry on this website, the information you provide may be stored in our systems or in the systems of trusted third party providers we use to support the website and our business operations.
We may use that information to contact you, respond to your request or help provide the services you have asked about.
Direct marketing
We may use your information to send you updates, insights or marketing communications where permitted by law.
You can opt out of marketing communications at any time by using the unsubscribe link or by contacting us directly.
Disclosure of information
We may disclose your personal information where reasonably necessary to:
service providers who support our website, systems or communications
professional advisers or contractors
lenders, aggregators or service providers where relevant to an enquiry or service request
regulatory bodies or authorities where required by law
We do not sell your personal information.
Overseas disclosure
Some third party providers we use may store or process information outside Australia.
Where this applies, we take reasonable steps to ensure your personal information is handled appropriately and in line with applicable privacy obligations.
Security of information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Access and correction
You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, out of date or incomplete.
To make a request, please contact us using the details below.
Contact us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
The Mortgage People
Email: martin@themortgagepeople.com.au
Phone: 0427 006 678
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.